Anshin Pack Insurance
To ensure you can enjoy your time in kimono with peace of mind
If the item is significantly soiled or damaged, we will charge you compensation as stipulated in the rental terms .
For example, if you spill food or your child stains something with juice, you can rest assured with the Anshin Pack Insurance.
If you pay an additional 1,000 yen (tax included) per kimono set, we will not charge you any repair fees.
We recommend joining to ensure you have peace of mind on the day.
Anshin Pack benefits
Rainy weather socks with spare
In rainy weather, your feet get wet, which is the most inconvenient aspect of wearing traditional Japanese clothing. Customers who sign up for the Anshin Pack will receive a spare pair of Tabi Socks, so if you are having a meal in a Japanese-style room after visiting a shrine on a rainy day for Shichi-Go-San, This is useful when traveling in rainy weather. Also, since they are sock-type and one-size-fits-all, you can change into them if your Kohaze-style tabi socks don't fit and your feet hurt. (If you do not use the spare, please return it.)
Postponement is possible even just before the date of use.
If the delivery is postponed after the product has been shipped, we normally charge 2,000 yen for round-trip shipping plus a handling fee of 3,300 yen per person. For customers who have subscribed to the Anshin Pack, there is no handling fee and you will only be charged 2,000 yen for round-trip shipping (4,000 yen for Hokkaido, Okinawa and remote islands) to postpone your delivery. It's also a great option for those worried about typhoon season or urgent business.
Anshin Pack Regulations
1. All customers who make reservations on this site can subscribe to the "Anshin Pack."
2. If you subscribe to the "Anshin Pack", we will not charge you for maintenance or repair costs for costume stains or damage caused by unforeseen circumstances.
3. If you subscribe to the "Anshin Pack" for your kimono, the attached and optional obi, haori, hakama, and accessories will also be covered by insurance.
4. If you extend your usage period, the insurance coverage period will also be extended. However, if you have not filed arrears, you will not be covered by the insurance.
5. If you wish to postpone your order after it has been shipped, please contact us by email by the day of use. We cannot accept any inquiries after the day of use. If you have used the kimono or accessories, except for trying them on, you will not be able to postpone your order. If you have a prior engagement for the date after which you want to postpone your order, we will not be able to accommodate your request. The postponement date is limited to one year from the date of order.
Precautions
The Anshin Pack will not be applied if the following applies:
1. Significant staining or damage caused intentionally.
2. In case of loss.
3. If the product cannot be repaired (e.g. red wine stains, cigarette holes)
4. If there is arrears without filing a tax return